If you notice an error on your Certificate of Completion, get it corrected before visiting DPS. Incorrect information — especially a name or date of birth that doesn't match your ID — can cause delays when you apply for your license.
Common Certificate Errors
- Misspelled first, middle, or last name
- Incorrect date of birth
- Name format that doesn't match your government-issued ID
How to Request a Correction
Before your certificate is issued, you can fix it yourself: open your course page, go to Step 1 “Enter Your Information”, correct the name or date of birth, and save. The certificate is generated from your profile, so it will print with the corrected details.
After your certificate is issued, the identity fields are locked to protect the certificate. Use the “submit a change request” link that appears on Step 1 of your course page:
- Enter the corrected name, middle initial, or date of birth and (optionally) the reason
- Minor corrections such as a spelling fix or a missing middle initial are usually approved right away; larger changes go to our support team for review
- Once the correction is applied, download the corrected certificate from your course page — it keeps the same certificate number — print it, and discard the old copy
You can also email [email protected] with your account email and the specific error, and we will make the correction for you.
Processing Time
Minor corrections are usually applied immediately. Changes that need a manual review are typically processed within 1–2 business days. If you have an upcoming DPS appointment, mention it and we will prioritize the correction.
About the Completion Date
Your certificate's completion date reflects when you actually finished the course, so we don't change it after the certificate is generated.